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Tyro Support currently operates from 0500 - 2300 Monday to Friday and 0900 - 1700 Saturday and Sunday, with an on-call engineer available at all other times. If our on-call engineer is unable to answer your call immediately, our answering service will take the call. Simply leave a message with your company name, phone number and a brief description and we will call you back as soon as possible.
Tyro Support can help with any aspect of your EFTPOS terminal, from set up and operation to ordering paper rolls. There may be rare instances, related to your network, when you will need to involve your internet service provider or IT technician.
Occasionally planned network maintenance may be required. Tyro will always ensure that planned maintenance takes place during times of least impact to our merchants. Maintenance may also be scheduled by other entities. We will endeavour to provide adequate notice of any such interruptions.
After reporting the malfunction, Tyro will provide you a voice authorisation service and process each credit card transaction while card and card holder are still present. Tyro will give you a transaction approval number for each transaction to retain.
In the unlikely event that the Tyro Support Desk is inoperative, you can process transactions using Tyro's manual authorisation forms. To obtain these forms, call Tyro on 1300 966 639. Be careful! Manual transactions carry risks. Go to our Fraud page for more information.
Test your
internet connectivity at any time. If you continue to experience
problems, contact your internet service provider or your IT technician.
The terminal should be as easy as a mobile. Just wander through the MENU to discover all the settings. Try out the many options on the merchant portal.
Click here to view Tyro's terminal user guides and our online reporting guide.
Gizmo provides on site service. The installation of a router or terminal will cost just $149 and any additional service at the same site is at a 25% reduced rate.