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Always use electronic authorisation and be aware!

If the card is not present, process the transaction through the terminal function MOTO (mail order/phone order).

If the terminal is not functioning, call Tyro Customer Care 1300 966 639 for voice authorisation.

Electronic authorisation verifies that the card used to make the purchase has sufficient funds and has not been stolen. It does not verify that the customer is the genuine cardholder.

If you suspect a possible fraud, contact Tyro Customer Care on 1300 966 639 immediately. We have direct access to Risk and Fraud Officers and the Federal Police.

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Look for the warning signs!

• Overseas orders from new sources
• Overseas mailing address or a postal box
  address instead of a physical address
• Orders comprising large numbers or
  duplicate items (they may be on sold)
• Orders placed on a rush or with immediate
delivery (fraudsters are not concerned with
delivery costs and want the items quickly)
• A billing address that is different from the
  shipping address
• Free web-based email addresses like
Hotmail, Yahoo, Gmail
• A mobile phone number instead of a
landline number
• Orders from Africa or Eastern Europe
• Cost splitting over multiple cards

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Be careful and take the right steps!

• Request telephone, street address and
  customer's ISP email account such as
name@company.com or
name@bigpond.com
• Check customer records; keep a database
  of good and bad customers
• Verify the order with the customer by
telephone or email
• Confirm the address with the financial
  institution or recent telephone directory
• Request information from the customer
which only the cardholder would know
(address, digits on back of card, bank
who offers the card, etc.)
• Call Tyro Customer Care on 1300 966 639

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Be diligent with card not present transactions!

Entering the CVV2 number on card-not-present transactions is an added security benefit for you. Please note:

• For Mail Orders (MO) do not accept CVV2
numbers via email, fax, purchase order. No
exceptions. You do not need CVV for mail
orders.
• For Phone Orders (PO) only enter the
CVV2 directly into the terminal . Do not
write it down or store it in any form.

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Stay up to date on industry guidelines!

For more information about fraud prevention view Visa's Fraud Prevention Guidelines or visit the Visa Risk Management and MasterCard Merchant Security sites.

Disclaimer Statement:

Tyro makes no representations and gives no assurances whatsoever in relation to the credit worthiness of any person presenting a charge card or the performance of any agreement or arrangement between the Merchant and any person, body corporate or association conducting a charge card scheme. View Tyro's General Terms for more details.