tyro

 

"EFTPOS is down"
is unacceptable.
Tyro's fault resilient data centres deliver non-stop EFTPOS processing. 100%.

Tyro delivered 100% Acquirer Availability.
• Tyro operates two secure data centres,
  in separate locations rated Tier 3 (TIA-942)
  i.e. multiple independent distribution paths
  serving dual-powered IT equipment,
  concurrently maintainable and
  guaranteeing 99.982% availability.
• Tyro terminals fail over automatically
  between four switches in two data centres.
  Operations deliver 100% availability even
  when a single point or data centre fails.
• Tyro uses Telstra and Optus core IP
  networks for redundancy.
• For mobile terminals Tyro provides GPRS
  connectivity through Telstra, Optus and
  Vodafone mobile networks.
• Transactions are processed using modern
  internet banking grade encryption.
• Your in store network configuration should
  be simple and secure.
• You should choose a broadband plan that
  provides the reliability your business needs.
• Call your IT department or ISP for help.

tyro

 

Your broadband connection for your POS, EFTPOS, Web is as resilient as you choose it to be.

Business grade (ADSL) plans offer higher reliability and better performance than residential (ADSL) plans.
3G plans offer great reliability because the mobile networks have been designed to operate non-stop.

To provide more resilience, some network routers provide dual internet connections (usually an ADSL with a back-up USB 3G connection or dial-up modem).

There are many vendors and products available. For a complete list consult "The Broadband Choice". If you need assistance, we are happy to advise you. Have a look at an eXetel offer for Tyro merchants.

For mobile point of sale and EFTPOS devices, we recommend a 3G router with Ethernet or WiFi . Tyro terminals support GPRS connectivity and can provide a backup network connection.

For very remote locations, broadband routers can connected over standard serial analog modem.

tyro

 

Processing credit card transactions offline

If your experience network interruption, call Tyro Support on 1300 966 639 to obtain voice authorisation for credit card transactions. This is essential to prevent fraud!

Tyro can provide manual transaction forms but these should only be used if Tyro Support is not available. Transactions processed manually are not secure and you are at risk!

Manual transaction forms must be processed by you when the network becomes operative. DO NOT send the forms to Tyro for processing.