Andrew Nguyen, Business Development Manager, Abaki Pty Ltd - Practice 2000 & Medinet, comments on the partnership with Tyro Payments:
"Your team is definitely one of the best if not the best we ever came across."
Practice 2000 is a comprehensive system that assists in the management of a medical practice. It now fully supports Medicare Easyclaim using Tyro’s Terminal simplifying the claiming process, allowing patients to claim their reimbursement by a rebate to their EFTPOS card at the surgery immediately after consultation and payment. It also processes bulk billed claims and gap payments in real time.
"I also would like to take this opportunity to thank you and your team for your support during the development and roll out phase of this project. Over the many years working at Practice 2000, we have worked with many vendors including government agencies and your team is definitely one of the best if not the best we ever came across."
Gerry Formica, Practice Manager, of Moreland General Practice in Victoria comments on Abaki and Tyro:
"The integration of Tyro with Practice 2000 has been a huge success. "
Moreland General Practice was established in December 2011 combining two well established family practices that served the Moreland community for many generations.
A strong, supportive team of general practitioners, and support staff work together to deliver quality care with commitment and compassion.
"We are a huge practice with 11 doctors, having Tyro integrated has removed many errors from our billing system. It also saves time, as we do not have to deal with double entries. I would like to thank everyone at Abaki for their continued support in working in collaboration with our practice to improve the management system to suit our needs."
Vim Sharma, who just bought Wanguri Supermarket in the Northern Territory, had this to say about his experience with Tyro.
"It is rare to find this kind of customer service from large companies."
I purchased a supermarket 3 months ago and found myself in a position where I only had a few days for the takeover. Upon doing some research I requested Tyro for my merchant services.
I wish to express my gratitude towards two of your employees who were instrumental in having me setup in time.
Those employees were Craig Deering and Romesh De Mel. On explaining my predicament to Craig, which is who I dealt with, together with Romesh in finance they pushed my application through and I received my terminal the day before I commenced trading. The whole process took less than a week.
Elizabeth Jones, Practice Manager of Newcastle Adult & Paediatric Heart Centre, has this to say:
"I mean it, it is a great system, it works and it never lets you down. "
Newcastle Adult & Paediatric Heart Centre uses BlueChip as practice management system. Lisa comments: “We’ve been with Tyro for a long time and there is no other system we would consider using. Tyro works all the time, and support always gets back to you straight away. Its works perfectly and we couldn’t be happier. We’ve never looked back.”
"Its also cheaper than the banks, the reporting system is better, the list goes on……even the patients love it because it has an element of privacy to the actual terminal…..they feel more secure, as we cannot see their pin going in……really best system I have used."
Dr Sydney Own is a Psychiatrist Practice in Bankstown NSW. Duha Choukchouk, the busy practice manager has nothing but acclaim for the new Medilink Easyclaim solution.
"Wow it’s fantastic! The whole process was a dream."
The Dr Sydney Oen practice has always been surprised at how reliable and easy to use MEDILINK has been. Recently they took the extra step and implemented the new Tyro Easyclaim module.
"We cannot believe how much time and money we have saved by switching to Tyro. Our EFTPOS fees are reduced and our billing workflow has been streamlined with less mistakes", says Duha
Geoff Neill, Medilink’s General Manager, says that he is extremely impressed with the development and the module as a whole and now invites all the Medilink clients to implement this Easyclaim module. The benefits for Medilink practices are numerous.
Liquor Barons is the only West Australian based independently owned and operated retail liquor co-operative. Each local store or boutique tailors its range to reflect the taste of its local community and offers unique even sometimes interesting obscure brands. Owner Lawson Douglas comments:
"...we are not supporting the Big Four Banking Cartel or the major retailers..."
Tyro's integrated H&L EFTPOS solution offers liquor retailers awesome speed and special features like pay@car.
"Tyro is by far the fastest EFTPOS. Customer swipe the card before the transaction is completed by the operator. No waiting for the POS to catch up with the EFTPOS terminal. Speed and efficiency during peak periods greatly enhance the shopping experience."
"The great thing about Tyro is that we are not supporting the Big Four Banking Cartel or the major retailers I compete with. I'll support any Co that attempts to break the Big Four's fees and control of the market."
Hiten Thakrar started the Zantini Menswear store in November 2002. After several years in Wynyard Arcade, Sydney he outgrew the store size and moved to a larger store in Hunter Street, Sydney. This is what Hiten had to say:
"Tyro is fantastic, your team are helpful and Anthony is fantastic"
Hiten knows what he is talking about. He currently mixes his IT Skills and Retail Business background from a young age to run a very successful Menswear Retail Business in Sydney and provides Retail Consultancy to several clients.
Before he made Australia his home, he worked for the family business in the UK owning over 200 Menswear Retailing stores. In 1999 he implemented EFTPOS for the UK chain of stores and it all went successfully.
"I wish I had the technology you guys have now", he says. "I love the flexibility of Ethernet or GPRS, the menu system is great and the integration for Microsoft RMS is fantastic."
Patterson Road serves the local community online and at the retail store, located along the Patterson Road strip shopping centre in Bentleigh. Services include tatts, newsagency, post office, newspaper distribution and a wholesale delivery business. Ryan Foenander, Business Development Manager says:
"Simple, Fast and Efficient. It’s great to be onboard."
Ryan from Patterson Road contacted Tyro having heard we offered a superior reconciliation solution.
Two integrated Tyro terminals were set-up for the retail sales and phone order side of the business.
"Being now fully operational with Tyro, I must say I am impressed with the ease of use and the time saving reconciliation. Thank you for setting us up in such a prompt manner."
"I look forward to a positive and successful relationship with your company."
Pool Supplies located in Cowra (NSW) is specialised in the sale and
service of quality pool equipment and chemicals. Qualified pool
technicians install, service and back-up everything the company sells.
Owner John Cobcroft ask:
"Have this group of non-performers met?"
Pool Supplies applied on the 5th for a new EFTPOS facility. On the 22nd, John rightly asked whether the non-performers had met to decide on the application.
An hour later the issue was resolved.
John says: "It's no wonder that Tyro is making such a good impression amongst small business. You can be assured that I will happily recommend Tyro to all my friends in business."
"After all, I don't think that there are too many companies who receive a complaint and the CEO calls the complainant and backs up again with an email. AND fixes the problem."
MONA is an architectural delight and stunning complex including the Museum of Old and New Art, pavilions, restaurant, brewery and winery, located on the Berriedale Peninsula in Hobart, Tasmania. MONA’s financial controller, Patrick Kelly recommends Tyro strongly to other venues:
"The reconciliation headaches for both our front end staff and those back of house are just gone."
Tyro deployed an EFTPOS solution integrated with the H&L management system. The manual keying is eliminated. H&L reports always match with Tyro. This has been the highlight for us.
Accounts staff regularly use the online merchant portal. There are many different parts to the business – retail shop, restaurant, museum, cellar door, café, accommodation etc.
Tyro gives a convenient visibility of card processing costs across these different areas. Reconciliation is much easier and quicker as a result.
MYOB launched integrated EFTPOS with Tyro. The economical, secure payment system offers lightning-fast transaction processing via broadband connection. Julian Smith, MYOB general manager, comments:
"We have been impressed by Tyro’s proactive service and exceptional support."
MYOB looked broadly across the market before settling on Tyro as the partner for MYOB EFTPOS. Thanks to Tyro's IP EFTPOS architecture, credit and debit card transactions are processed in seconds. The solution is simple and efficient.
Terminal rent for just $25 per month for the desktop model and $35 per month for the mobile model. Merchant service fees are as low as 0.87% or 25 cents per eftpos transaction.
The desktop terminal plugs directly into a network port, router, or switch. Mobile terminals use WIFI or GPRS.
In 1969, Alexander and Madeleine Lombard and the youngest son Claude established LOMBARD The Paper People in the shed of their Box Hill home. They pioneered ecological and environmental awareness and new methods that have now become standard industry practice.This is what Michelle Kevill, IT Project Support says:
"Tyro simply was the best choice. An integrated system that just works."
As a result of a new computer implementation, we took the opportunity to upgrade our EFTPOS facility to a fully integrated system. Tyro was very informative and completely transparent with all fees and charges we would incur.
The delivery of the hardware and integration to our POS system was seamless. Our 16 Retail stores have had no down time and any minor issues were handled proficiently by their support team.
Tyro and the team at MPS have delivered exactly what they promised, an integrated system that just works.
The Lucky Charm is one of the first newsagency and lottery franchises in Australia, specialising in magazines, stationery, greeting cards, lottery and tobacconist products. The founder Mike Kentros comments:
"I can’t speak highly enough of your system. Franchisees are very happy with the speed and POS integration."
The Lucky Charm group of newsagents crossed over to Tyro in 2011 deploying Tyro EFTPOS integrated with POS Solutions and that across the group.
With over 30 newsagents nationally and growing, the group had a diverse mix of needs for their payment solution. From the super busy Lucky Charm Town Hall adjacent one of Sydney CBD’s busiest Railway Stations to a small family operation in rural WA – Tyro delivered value.
For newsagents speed, ease of use through the seamless integration into the POS system and reliability is critical.
Dreamwood Estate Bed and Breakfast accommodation offers the perfect base from which to explore the scenic delights of the beautiful Hawkesbury Valley and the surrounding Blue Mountains and Wollemi National Parks. The owner Peter Schmelitschek says:
"2.05 sec transaction time on an EFTPOS today from Tennyson NSW - you guys are the best:)"
We decided to 'bite the bullet' and order an EFTPOS facility from our 'big 4 bank'. But then we learned that the Bank terminal needed a dial-up phone line, fees per deposit item and per transaction and minimum monthly charge fee. Fees on credit cards are all 'high'.
We switched to Tyro. Their terminal connects to the home data network or GPRS away from home at Alpaca Field Days etc. We use our existing personal bank account without bank fees and bought the terminal to minimise long term cost. Summary: Over several years Tyro costs less than half compared to the Bank option.
Tower Systems' point of sale and retail management solutions are used by more than 2,500 retailers across Australia. Mark Fletcher fights the EFTPOS fee increase and comments on the current US experience:
"This is an indication of where EPAL and their mates may be taking us and why the issue is much bigger than the current fight with EPAL."
The US Banks began issuing cash cards in the 1970s as a tactic to automate services and cut labor costs -- more ATMs meant fewer bank tellers and check processing costs.
When swipe machines were first introduced in stores, banks actually paid some merchants to accept debit cards. Later, swipes became free, and once debit cards had become ingrained in consumer culture, banks began charging merchants, and the costs keep going up.
Source: Huffingtonpost.com 4th April 2011 - "Swiped: Banks, Merchants And Why Washington Doesn't Work For You"
Queenslanders Credit Union is a full-service financial institution dedicated to servicing the needs of the communities it was established to serve. Chris Nettos, Team Leader - Transaction Services, on what customers have to say:
"The Tyro product is easy to use, easy to set up, very reliable and cost effective."
Our Purpose is to provide our members with flexible, affordable and accessible financial products, supported by the highest quality service delivered by experienced professionals.
In that spirit, we partnered with Tyro Payments to offer the Tyro EFTPOS solution to the members. We have received really positive feedback from the early adopters of the product and this is obviously a reflection on the product and Tyro.
Chunes of Broome is the first of many Leading Edge Group franchises to integrate their POS with Tyro. Proprietor Andrew Metcalf is thrilled with the new system.
"...If there is one thing I would say about it, it is DO IT!"
It is faster, easier and customers love the 'old school' terminal and its security features.
I haven't had a second of downtime and process speeds average about 2.5 seconds, as opposed to up to 15 seconds. Tyro's Help Desk has real persons answering the phone and they are very helpful...
I love that the EFTPOS receipt and the tax receipt are all in one docket, with our POS messages on it.
It is the best thing we've done this year.
Tyro provides integrated EFTPOS to CountryPharm Group across its 8 regional NSW locations. CEO, Michael Flannery:
"...Wireless integration allows for direct correlation of data between POS and EFTPOS terminal for fast, efficient service and a more efficient process for staff."
The web based Tyro EFTPOS system allows for quicker processing of transactions, more reliability in retail operations as well as more easily accessible and timely reconciliation and reporting.
CountryPharm have been amongst the first retailers nationally to embrace this new breed of EFTPOS and are proud to have been a driving force behind the integration of Tyro with Pos Solutions to improve functionality at store level.
POS Solutions have certified POS Browser to integrate with Tyro. Their customer, Dianella Newsagency, has enthusiastic praise:
"...An EFTPOS transaction with Tyro is nearly as fast as cash. It takes between 2.5 and 4 seconds to complete. It is unbelievable."
If you're unsure whether a transaction went through ... go to the website, log in and everything is there for you to see including every single transaction.
Also, when you do an EFTPOS transaction and give cash out the transaction is free! We have now integrated 3 Tyro units through POS Browser and it works a treat." Reg Leaver, Dianella Newsagency
Bernard Zimmermann of POS Solutions adds, "Tyro is the only EFTPOS unit you can use with lotto, transport tickets or bill pay."
Riva Corporation works closely with Tyro to provide integrated EFTPOS solutions in the hospitality space. Naomi Rex, National Sales Manager comments:
"Tyro is the way to go when looking at credit card and EFTPOS solutions."
All the staff at Riva will certainly recommend Tyro to all future customers and others to help this cause!
The people at Tyro have been fantastic to work with and have provided silver service and ongoing support to not only the staff at Riva but to all of our valuable customers.
Readings Books & Music have
Tyro terminals operating across their
five Melbourne locations. Managing
Director, Mark Rubbo comments:
"In short, Tyro is responsive, technically innovative, competitive and a great partner to have."
Financially Tyro are very competitive. They are super, super fast. The company is incredibly responsive – they have already made 3 software changes in response to our suggestions. The machines are easy to use and we can see transactions almost immediately on the web.
Our experience with Tyro is totally different to that of the bank …we were with.
Following Tyro's integration with Tower Systems, newsagents across Australia are signing up with Tyro. As Jonathan Tay, Software Development Manager for Tower Systems says,
"Every Tower Systems newsagent should have Tyro. It just makes sense."
Customers love the shape and the terminal makes it easy to swipe cards. They also notice the speed. It's quick! We don't have to enter sale amounts and at the end of a transaction we have one receipt with all the sales details instead of two," Joseph Cost, Oak Flats Newsagency.
Ray Pigdon of newsXpress Carramar says, "We like the speed and simplicity of Tyro. It is easy to operate and I recommend it."
Jeff Hutchinson of Woy Woy Newsagency, "Signing up with simple and the terminal was easy to install. Tyro's support desk is helpful and deals with our queries within 30 seconds.
Dr Ron Muratore, who has PracSoft PMS and Tyro EFTPOS recently installed Integrated Medicare Easyclaim.
"The money is in our account much quicker. Instead of $3-4000 outstanding, we have more like $500 outstanding."
Patients are paying at the time of consultation and bulk billed claims are paid in a day instead of 2-3 days. Financially, it makes a huge difference!"
Dr Muratore's practice manager, Jane Karakaidos says it's definitely overcome the obstacle of paying on the spot. "No one minds paying because they get their rebate in 11 seconds. I thought that was an obscure number so I asked a few patients to go to the ATM around the corner and tell me if the money was in their account. Sure enough, it was!
The workload has absolutely changed. We save time, storage and a whole lot of paper!
Urban Burger is cool, hip & modern with stores all over Melbourne. Burger is delicious, enticing, it’s universal. Shane Jenkins (Director) has this to say:
"...Tyro is a great system that is fast, practical and easy to use."
Urban Burger operate fast paced restaurants and speed and ease of transactions for customers at the payment counter is essential.
We have been using the MPS recommended Tyro EFTPOS terminals across the group for over two years and have been very happy.
We recently integrated Tyro with our OrderMate POS which has proved even more efficient for staff.
Surf Culture is a ‘core’ surf store located in the heart of the Eastern Suburbs beaches. Whoever is after a bit of ‘Surf Culture’ can come in and he will be well looked after!
"...The guys at Tyro are great: the problem we had wasn't theirs, but they fixed it all the same. You can put a face to the team."
Our Internet connection wasn't working correctly, the broadband router kept losing connection to our ISP. If our network isn't working correctly, then we are unable to make EFTPOS transactions, and therefore sales are compromised at the counter area.
We called the guys at Tyro who came out right away and redesigned the network on the spot so it works flawlessly. The problem we had wasn't theirs, but they fixed it all the same.
We rely on our EFTPOS system for about 75% of our sales, so they wanted to make sure it worked all the same. They also called throughout the day and the day after to check on the system.
Photo Barn is an independent photographic retail business providing a comprehensive range of imaging products and services to the Australian photographic industry since 1963. The owner Mark Woodfield made the Photo Counter trade publication aware of Tyro's battle against raising EFTPOS fees:
"...Tyro's activism is an example of small players attempting to keep the dominant market forces in check."
We've been a Tyro merchant for several years now, and couldn't be happier with their service!'.
"In addition to lower transaction costs, we were able to use our internet connection (the terminal handles all the security issues) and discard the dedicated phone line for the traditional bank merchant terminal" .
".. Always happy to support an innovative company that can improve our bottom line - we're saving about $1,200 per annum ongoing.
The friendly, helpful staff at Manning Mall Newsagency will help you select from a wide range of magazines, newspapers; school, home and office stationary; books and gifts; phone and recharge cards; all Lotto and Lottery products. The owner Bruce Demmery says:
"...I use Tyro and I love it! Keep up the good work!"
You have reduced my costs and improved my EFTPOS service. The Tyro terminal looks good, is user friendly, allows me to offer "Cash outs' and is responsive to our needs. More power to you.
Please, take on the big banks, Westfarmers and Woolworths. I lobby every MP and Industry Association every chance I get - bending their ear on the need to protect small business from the predations of big aggressive monolithic businesses with balance sheets bigger than small countries, who cannot wait to crush any and all opposition to their greedy advance.
The world will miss small independent operators when it's all over.
Specialist medical practices have installed Tyro/HCN EFTPOS with Blue Chip, with great success. Neroli Langley, Practice Manager for Dr M A Neaverson said:
"Integrated EFTPOS with Blue Chip is a beautiful, easy with transactions done within seconds. With Tyro I never have any problems."
We have found Integrated EFTPOS with Blue Chip has been invaluable in deleting any keying in errors we may have had in the past," said Karen Smith, Practice Manager for Shire Family ENT.
"This results in faster transactions with a minimum of fuss. The fast processing time is also a bonus when running a busy surgery where time is at a premium. Our patients are also impressed with the cordless facility.
Endota Spa: the fresh, soothing, all-australian spa. Where wellness is the way. Eessential oils meandering on the air. Endota amazing space for sliding in and chilling out.(see also ‘bliss’, ‘sublime’ and ‘spaaaaaaaaaah’). Owner Chris Babour is thrilled with the Tyro service:
"... What stands out for me is Tyro's awesome service culture."
We have rolled out the Tyro broadband EFTPOS in five of our locations.
During the rollout, the responsiveness in addressing issues requiring on-site assistance was outstanding.
WiFi supports our business as we process both in-store and "on-the-road" and the real-time information on the web-site is great for tracking and management control.
Dr Robert Lewin on the Tyro / HCN integrated EFTPOS solution:
"One time entry of payment amounts eliminates keying errors - no more transactions wrong by a factor of ten."
Three medical practices recently took part in a Beta testing programme for integrated EFTPOS using Tyro's Xentissimo terminals integrated with HCN's PracSoft practice management system. Today the solution is being deployed in practices across Australia.
"It is convenient, works seamlessly and saves the practice a lot of money by reducing staff errors when they punch amounts into the terminal" Dr Viney Joshi, Black Stump Medical Centre
From Dr Peter Stiebel, Huntingdale Medical Centre: "The PracSoft dialogue screen is a good visual clue as to whether the correct payment selection has been made.