What can Tyro help you with?
Along with the usual challenges that come with the busy festive season, additional impacts as a result of the pandemic are expected to occur. Depending on your business and location, you could see lower foot traffic, a large uptick in eCommerce business, and potentially long delays with deliveries when compared to the same time last year. So it’s as important as ever to make sure you are prepared for these changes to set yourself up for success.*
Here are some thought starters from Tyro on what you can do to prepare.
1. Expect significant delays in delivery times this year
From December 1 2020, courier companies, even Australia Post, have advised that the usual increased shipping times during the busy season will be heightened due to the impacts of COVID-19.
Consider the impacts this could have to your business – for those taking a majority of their payments in-store, it’s important you stock up on your supply of paper rolls so you don’t run out at an inopportune time.
You can order paper rolls easily though the Tyro App or Tyro Portal. See here for how:
It’s also important that you have an adequate amount of EFTPOS machines on hand if you are expecting an increase in in-store customers. To order extra EFTPOS machines, please contact our 24/7 Customer Support team on 1300 966 639 or firstname.lastname@example.org
For those with an eCommerce business, make sure you have your stock ordered early. If you use a courier company for deliveries, read up on their advice on delivery times for the end of this year and make sure you keep your customers well informed. Use channels like your social media and website to give advice to your customers like encouraging them to order early, and direct channels like email to keep them updated on expected delivery times.
2. Have your troubleshooting processes in place
Ensure you and your staff are all aware of the steps to take when facing technical issues or needing to troubleshoot devices and software. Having the troubleshooting contact for your Point of Sale / Practice Management Systems and your Inventory Management Systems is particularly important this time of year, so make sure you have them on hand.
For your Tyro EFTPOS machine or Tyro eCommerce, we can walk you through any queries you may have. Contact our 24/7 Customer Support team on 1300 966 639 or email@example.com
For quick answers, our Tyro Help resource contains a number of helpful troubleshooting guides. See them here at: help.tyro.com
We also have a series of instructional videos that cover some of our most Frequently Asked Questions, view them here:
Remember that if something doesn’t seem quite right, you should first check the status of Tyro’s systems at: status.tyro.com. Here, you’ll be able to see if there is any impact to systems such as transactions, reporting or connectivity. You can even subscribe to ensure you receive timely notifications of issues that could be affecting your business.
In addition, here are some general support and advice articles you have also find useful:
3. Prepare your end of year business strategy
Start thinking early about what your specific business approach will be once the end of year season begins. Consider what your customers are after at this time of year and how you can deliver it, and how things may be different this year than to previous ones.
For those in hospitality and looking to provide a safe physical distance between patrons, consider if Pay@Table could work for you. Pay@Table prevents queues when it comes to bill payments – it lets customers pay you by card at their own table. For more information, see here
With online ordering seeing a significant increase this year, an eCommerce solution could work for your business. Take a look at our guide on getting into eCommerce with the fundamentals in check. For more information on Tyro eCommerce, see here
State and federal governments are putting support in place to help businesses adapt to new ways of operating. Visit https://www.business.gov.au/ to see what support is available for you.
As always, if you have any questions, please don’t hesitate to contact us anytime 24/7 on 1300 966 639 or firstname.lastname@example.org