Customers love payment flexibility. In the last few years alone, use of contactless payments has doubled; transitioning from trend to standard among Australian consumers. But as payment options increase, it’s helpful to keep yourself across ways you  could reduce fees that are associate with processing cards.


Understanding your customers’ payment behaviour

If you’re a Tyro customer you can view your transaction mix and trends by logging into the Merchant Portal and following these 4 steps:

  1. Navigate to “Costs”
  2. Download your “Invoice”
  3. Look at your card mix history
  4. Work out how much it costs you to accept each card type

Don’t have access or need to reset your password? Click here


Tips for reducing your processing transaction fees

Tyro offers two options for customers wanting to reduce merchant fees – whether or not these are right for you will depend on the mix of cards you receive.


   Tap & Save

Tyro is the first Australian bank to offer this cost-saving feature, which processes debit card contactless transactions through the eftpos network for transactions less than $1,000. This means you’ll be charged your eftpos purchase rate rather than the scheme debit rate.

As an average, Tyro Tap & Save customers save over 8.8%* on their merchant service fees – the actual savings vary depending on your business’ card mix, transaction volume and amount, industry and pricing plan.

If you receive a lot of contactless card payments, Tap & Save is worth looking into.



Surcharging is where businesses add an additional charge or payment to their customer’s transaction to cover the cost of processing credit and debit card payments.

While this is a popular way to reduce fees, it’s important to note that surcharging is regulated and may not be ideal for everyone. A recent legislative crack down enforces that businesses can’t add a surcharge that is greater than the cost of accepting a payment by credit or debit. The surcharge must also be a percentage, not a flat rate. It’s generally the merchant’s responsibility to regulate their surcharging, however Tyro can assist with dynamic surcharging options.

* 8.8% savings on Merchant Service Fees represents the potential savings of Tyro eligible merchants (calculated as an average), over the period December 2017 to December 2018 and was based on actual eligible transactions processed during this period.
Information current as of June 2019.