6 ways to increase foot traffic this holiday season
You might be new to doing business this season or perhaps you’ve lost count on just how many times you’ve rolled out the festive cheer for customers. Either way, it’s smart thinking to prep as much as you can now for the end of year rush. Start here with these tips for running payments smoothly and delivering positive customer experiences.
1. Stock up on Tyro equipment
If your business takes the majority of payments in-store, make sure to stock up on your supply of paper rolls so you don’t run out during busy trading periods.
You can easily order paper rolls through the Tyro Portal and Tyro App. See how here:
2. Triple check postal and delivery services
Thanks in no small part to global disruptions, it’s been quite the year for Australia’s postal and delivery services. If you’re planning on moving goods or stocking up your business this side of the public holidays, knowing what you’re dealing with before making any firm commitments will boost customer satisfaction.
- Read up on courier company delivery times and check out Australia Post for cut-off dates. Consider allowing some wriggle room in there, too
- You may wish to diversify providers rather than putting all your eggs in the one basket
- And finally, don’t assume anything, as delays are to be expected
3. Have your contingency processes in place
Ensure you and your staff are aware of the steps to take when facing technical issues or needing to troubleshoot devices and software. Having the troubleshooting contact for your Point of Sale/Practice Management Systems and your inventory management systems is particularly important this time of year, so make sure you have them on hand.
For any queries on your Tyro EFTPOS machine or Tyro eCommerce account, contact our 24/7 Customer Support team on 1300 00 TYRO or email email@example.com
Guides and notifications
Our self-service help options could come in handy. Particularly, the Tyro Help articles and service updates at status.tyro.com. On the latter, you’ll be able to see if there is any impact to systems such as transactions, reporting, or connectivity. You can even subscribe to ensure you receive timely notifications of issues that could be affecting your business.
General support videos
How to change between 3G/4G and WiFi
How to change from standalone to integration
How to process a refund
How to order paper rolls through the Tyro Portal
How to recover your password through the Tyro EFTPOS machine
How to clean your Tyro EFTPOS machine
How to reboot your Tyro EFTPOS machine
EFTPOS messages and what to do
See below for assistance on what to do when a specific message appears on your Tyro EFTPOS machine.
“Sign on failed – Terminal not activated”
“Sign on failed – Poor 3G/4G signal”
“Out of order – Tampered state”
“Sign on failed – No WiFi network”
“Sign on failed – No Ethernet cable”
4. Be aware of how public holidays could affect your settlement times
If you have a Tyro Bank Account, there will be no change to settlement times for you. Settlements will continue to be same day at a time you choose**, via the Tyro App.
For customers who settle into an account with another bank, please take note of the following:
|Transaction Date||Settlement Date|
|December 24||No later than Thursday 30 December 2021|
|December 25-29||No later than Friday 31 December 2021|
|December 30||No later than Tuesday 4 January 2022|
|December 31||No later than Wednesday 5 January 2022|
|January 1-3||No later than Thursday 6 January 2022|
5. Additional advice
Here are a few additional tips to keep in mind when planning and working through this festive season:
Leverage your learnings: Think on what hasn’t worked in previous years. What one thing could you do differently to ease the pressure?
Say it straight: ‘No surprises’ is key to keeping perceptions positive. Be sure to tell customers up front what they can expect from you. Transparent communication is a must. This includes topics such as fees and expected delivery times.
Continue to be COVID conscious: Your staff and customers will demand a safe environment, even if restrictions continue to ease. Be prepared to up the measures and get a plan in place for navigating any new disruptions.
If you have any questions, please don’t hesitate to contact our 24/7 Customer Support team on 1300 00 TYRO or email firstname.lastname@example.org
*Delivery of Tyro EFTPOS machines may take up to 8 business days depending on delivery location.
**Available settlement times are from 8pm to 5am. Applies to Tyro settled funds only (including American Express and JCB with Tyro Direct Settlement agreement) – excludes Alipay, HealthPoint and funds settled directly by Afterpay, American Express, JCB, and Diners Club.