You might be new to doing business this season or perhaps you’ve lost count on just how many times you’ve rolled out the festive cheer for customers. Either way, it’s smart thinking to prep as much as you can now for the end of year rush. Start here with these tips for running payments smoothly and delivering positive customer experiences.

1.  Stock up on Tyro equipment

If your business takes the majority of payments in-store, make sure to stock up on your supply of paper rolls so you don’t run out during busy trading periods.

You can easily order paper rolls through the Tyro Portal and Tyro App. See how here:

2. Triple check postal and delivery services

Thanks in no small part to global disruptions, it’s been quite the year for Australia’s postal and delivery services. If you’re planning on moving goods or stocking up your business this side of the public holidays, knowing what you’re dealing with before making any firm commitments will boost customer satisfaction.

• Read up on courier company delivery times and check out Australia Post for cut-off dates. Consider allowing some wriggle room in there, too
• You may wish to diversify providers rather than putting all your eggs in the one basket
• And finally, don’t assume anything, as delays are to be expected

3. Have your contingency processes in place

Ensure you and your staff are aware of the steps to take when facing technical issues or needing to troubleshoot devices and software. Having the troubleshooting contact for your Point of Sale/Practice Management Systems and your inventory management systems is particularly important this time of year, so make sure you have them on hand.

For any queries on your Tyro EFTPOS machine or Tyro eCommerce account, contact our 24/7 Customer Support team on 1300 00 TYRO or email cs@tyro.com

Guides and notifications

Our self-service help options could come in handy. Particularly, the Tyro Help articles and service updates at status.tyro.com. On the latter, you’ll be able to see if there is any impact to systems such as transactions, reporting, or connectivity. You can even subscribe to ensure you receive timely notifications of issues that could be affecting your business.  

General support videos

How to change between 3G/4G and WiFi  

How to change from standalone to integration 

How to process a refund

How to order paper rolls through the Tyro Portal 

How to recover your password through the Tyro EFTPOS machine 

How to clean your Tyro EFTPOS machine 

How to reboot your Tyro EFTPOS machine 

EFTPOS messages and what to do

See below for assistance on what to do when a specific message appears on your Tyro EFTPOS machine.

“Sign on failed – Terminal not activated” 

“Sign on failed – Poor 3G/4G signal”

“Out of order – Tampered state”

“Sign on failed – No WiFi network”

“Sign on failed – No Ethernet cable”

4. Be aware of how public holidays could affect your settlement times

If you have a Tyro Bank Account, there will be no change to settlement times for you. Settlements will continue to be same day at a time you choose**, via the Tyro App.

For customers who settle into an account with another bank, please take note of the following:

5. Additional advice

Here are a few additional tips to keep in mind when planning and working through this festive season:

Leverage your learnings: Think on what hasn’t worked in previous years. What one thing could you do differently to ease the pressure?

Say it straight: ‘No surprises’ is key to keeping perceptions positive. Be sure to tell customers up front what they can expect from you. Transparent communication is a must. This includes topics such as fees and expected delivery times.

Continue to be COVID conscious: Your staff and customers will demand a safe environment, even if restrictions continue to ease. Be prepared to up the measures and get a plan in place for navigating any new disruptions.

If you have any questions, please don’t hesitate to contact our 24/7 Customer Support team on 1300 00 TYRO or email cs@tyro.com

^{*Delivery of Tyro EFTPOS machines may take up to 8 business days depending on delivery location.}

**^{Available settlement times are from 8pm to 5am. Applies to Tyro settled funds only (including American Express and JCB with Tyro Direct Settlement agreement) – excludes Alipay, HealthPoint and funds settled directly by Afterpay, American Express, JCB, and Diners Club.}