Code of Conduct

Tyro places high expectations on all Employees and Contractors with regard to the performance of their duties and their attitude in dealing with customers and with fellow Employees and Contractors. It is a condition of employment that all Employees, and a condition of their contract that all Contractors, will not only act in accordance with the Company’s Vision and Values but also the Code of Conduct and all the laws, regulations and rules which govern our operations. Tyro has, as its highest priority, the provision of exceptional service with the highest standards of personal integrity and honesty.

All Employees and Contractors and other persons engaged to perform work undertake to:

  • Maintain the highest standard of business principles, conduct and service at all times.
  • Conduct business under a clearly designated name which will not mislead anyone.
  • Comply with the various regulations and statutes which control our industry and with whom our business is conducted.
  • Never carry out an act which may damage the reputation of or bring into disrepute Tyro or our clients.
  • Ensure they are familiar with the laws governing their day-to-day duties.
  • Never engage in dishonourable, unethical or unprofessional conduct likely to deceive, defraud or harm Tyro or its clients.
  • Never discriminate on the grounds of religion, race, colour, sex, sexual orientation, disability or nationality or any other unlawful basis in carrying out company business.
  • Never carry out any action, verbal or written, which is likely to abuse, torment, harass or bully any person at any time as an employee or Contractor of Tyro.
  • Observe at all times, the company’s policy pertaining to the use of the internet, e-mail, computer systems and social media.
  • Promote Tyro enthusiastically at all times in a professional and ethical manner.
  • Abide by all the company’s policies and procedures both current and in the future.

All Employees and Contractors have an obligation to not only adhere to the Code of Conduct but report any breaches to their manager, supervisor or the Chief Executive Officer (CEO). All managers, supervisors and the CEO are required to listen and take seriously reports and breaches of the Code of Conduct and are to encourage the reporting of any breaches of the Code of Conduct.