Coronavirus (COVID-19) information for businesses

The last few weeks have been extremely challenging for Australians and businesses as we work together to try and contain the impact of Coronavirus.

We have seen a huge amount of information online and from Federal and State Governments to support businesses. To help, we have pulled together key links, articles and answers to questions we are hearing frequently from our customers.

The wellbeing of our customers, employees and community continues to be our top priority. We have implemented measures to provide such assistance we possibly can to support those of our impacted businesses. We have also increased staff in our customer support teams to assist merchants. If you need to get in touch, please don’t hesitate to contact us anytime 24/7 on 1300 966 639 or cs@tyro.com

Our Customer Support team remains dedicated to assisting you throughout this time and we’re working hard to respond as quickly as possible. Please bear with us, as we do our best to handle an increased level of demand.

General Support – all industries

Sanitise your EFTPOS machine

If your business is still taking in-person payments, this guide will help ensure that you keep your EFTPOS machine germ free. By accepting contactless payments, you can allow customers to complete their transaction without handing over their card, reducing the risk of COVID-19 transmissions.

Did you know? The payments industry will be temporarily increasing the contactless card PIN limit from $100 to $200 to help reduce the risk of COVID-19 transmission by reducing physical contact with the payment terminal. Read more

Order more EFTPOS machines

If you need to order additional EFTPOS machines including mobile EFTPOS machines, email us at cs@tyro.com

Security and Risk

Unfortunately, during these uncertain times, fraud can actually increase. To safeguard you, if you need to process refunds, ensure they go back onto the same card. Providing these refunds can also alleviate unnecessary chargebacks that might occur. Check out our fraud prevention guide and chargebacks and disputes guide to ensure you are in the know.

Online or over the phone payments

Many businesses are adjusting how they service customers during these times. Learn more about taking payments over the phone or online.

Did you know that you don’t need a website to get into online payments?

Other resources for businesses

The following resources and organisations offer business and employment advice and health and wellbeing services.

FAIRWORK AUSTRALIA (employment)https://coronavirus.fairwork.gov.au/
ATO (taxation and access to rebates)https://www.ato.gov.au/Individuals/Dealing-with-disasters/In-detail/Specific-disasters/COVID-19/
Heads Up (mental health and wellbeing)https://www.headsup.org.au
Australian Small Business and Family Enterprise Ombudsman (business and personal health and wellbeing)https://www.asbfeo.gov.au/my-business-health/home
Council of Small Business Organisations Australia (business)https://www.cosboa.org.au/covid-19
Beyond Blue (mental health and wellbeing)https://www.beyondblue.org.au/the-facts/looking-after-your-mental-health-during-the-coronavirus-outbreak
Lifeline (mental health and wellbeing)http://www.lifeline.org.au

Support for specific industries

We know many of our 300+ POS and PMS partners are delivering initiatives to help merchants at this time and will continue to update this page as we hear of them. In the meantime, below are some initiatives that we are currently working on:

Retail businesses

Tyro has linked with some of retail’s biggest suppliers across software and finance to support a handy guide for retailers. Find tips on dealing with the current environment and guidance on how to prepare yourself for the transition back to normal operations. Visit https://lovelocalretail.org

Hospitality businesses

Tyro is working with GroupTogether to raise awareness of their KeepYourCafe initiative*, a website that makes it easy for people to support their local cafes and restaurants during the Coronavirus crisis. Once the cafe/restaurant is registered, customers can then visit the site to contribute to their favourite cafe or restaurant, and post messages of support. To register, visit https://keepyourcafe.com/

Health businesses

The Federal Government has implemented measures to ensure Australians still receive vital healthcare.

  • From 13 March to 30 September 2020, temporary COVID-19 MBS telehealth items have been made available to reduce the risk of community transmission of COVID-19 and protect patients and health care providers.
  • Visit our telehealth page to find out more about how to process both MBS bulk-billed telehealth claims through Tyro EFTPOS and gap fee payments through Tyro EFTPOS or Tyro eCommerce.

FAQs

  • How is Tyro helping customers?

    Over the last few weeks, we’ve spoken to thousands of customers to understand how COVID-19 is impacting them and their business and how we can best support. We’re hearing that no two experiences are the same. We have additional staff in our Australian-based Customer Support team to ensure we can continue to be available 24/7 for our customers and deal with each enquiry individually.

  • Is Tyro intending to stay operational during this time?

    Our focus is to keep operating as normal, providing the level of service, availability and support our merchants have come to expect from our team. We have operational plans in place designed to both protect our team’s health and safety, while also maintaining the continuity of our payment and banking services to our customers in the current circumstances.

  • Is the Tyro EFTPOS machine I have received clean and free from COVID–19?

    The EFTPOS machine you have received has been thoroughly cleaned and packed in an environment that is COVID-19 free. To keep your EFTPOS machine clean please visit our handy guide.

  • Can I reduce or pause my loan repayments?

    We are assessing each business on a case-by-case basis for loan repayment holidays. If you have any questions or concerns regarding your loan repayments due to the impact of COVID-19 please call 02 8907 1716.

  • Can I get a loan as I need extra cash flow for my business?

    Tyro customers are able to go into the Tyro App, visit the Loans tab, and check their eligibility for a Tyro Business Loan. We may be in touch to discuss your borrowing needs further.