Coronavirus (COVID-19) information for businesses

“At Tyro, our focus has been, and will continue to be on supporting our customers during these times; to navigate the uncertainty as we hopefully return to the new normal soon. We will keep monitoring the situation to ensure we can continue to support our customers throughout this period, and I hope you all stay safe and well.

Please see below some useful information, links to resources and answers to commonly asked questions.

As always, our Australian-based Customer Support team are available 24/7 on 1300 00 TYRO or email cs@tyro.com for anything further you may need to discuss.”

Tyro CEO Robbie Cooke

General Support

Taking in-store payments

If your business is still taking in-person payments or you are about to start to take payments again, this guide will help ensure that you keep your EFTPOS machine germ free.

Order more EFTPOS machines

If you need to order additional EFTPOS machines, including mobile EFTPOS machines, email us at cs@tyro.com

Security and Risk

Unfortunately, during these uncertain times, fraud can actually increase as scammers look to take advantage of changes in trading arrangements. Scammers are targeting merchants accepting card not present payments, including telephone orders (MOTO), and encouraging merchants to inflate payment values and make direct credit payments to individuals implicated in the fraud activity. Telephone order fraud is particularly prevalent where merchants process large value transactions, commonly at bike shops and mobility stores and catering providers, and refund fraud is also topical. Sections 3, 6, and 9 of our fraud prevention guide, along with information contained in our chargebacks and disputes guide.

Tyro Business Loans

To help with any additional funding requirements your business may have, the Tyro Business Loan may work for you. Its unique design allows you to ‘repay as you trade’ meaning that repayments rise and fall in line with your cash flow. Put simply, if you don’t trade for the month you won’t need to make a repayment that month and there are no additional fees or charges as a result.^

Government resources

The Federal, NSW and Victorian Governments have announced the COVID-19 Disaster Payment will be further expanded and increased to support individuals and businesses impacted by the current NSW and VIC COVID-19 lockdown.

For more information visit COVID-19 Disaster Payment (Individuals) and the NSW Government website (Businesses).

Government Pandemic Leave Disaster Payment
The Government announced a Pandemic Leave Disaster Payment for those who need to self-isolate, quarantine or care for someone. Payments are available for people who can’t earn an income because they have been directed to self-isolate or quarantine by authorised personnel. Details depend on the jurisdiction and lockdown orders in place. This payment is available from 1 July 2021.

Additional details of other economic measures can be found in the links provided below.

Federalhttps://treasury.gov.au/coronavirus
https://business.gov.au/risk-management/emergency-management/coronavirus-information-and-support-for-business
NSWhttps://www.nsw.gov.au/covid-19/businesses-and-employment
https://www.health.nsw.gov.au/Infectious/covid-19/Pages/default.aspx
VIChttps://business.vic.gov.au/business-information/covid-19-business-information
QLDhttps://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/industry-and-businesses
SAhttps://www.covid-19.sa.gov.au/business-and-events
WAhttps://www.wa.gov.au/organisation/department-of-the-premier-and-cabinet/covid-19-coronavirus-western-australian-government-response
TAShttps://www.business.tas.gov.au/home
NThttps://coronavirus.nt.gov.au/business-and-work/business
ACThttps://www.covid19.act.gov.au/business-and-work

Other resources for businesses

The following resources and organisations offer business and employment advice and health and wellbeing services.

FAIRWORK AUSTRALIA (employment)https://coronavirus.fairwork.gov.au/
ATO (taxation and access to rebates)https://www.ato.gov.au/Individuals/Dealing-with-disasters/In-detail/Specific-disasters/COVID-19/
Heads Up (mental health and wellbeing)https://www.headsup.org.au
Australian Small Business and Family Enterprise Ombudsman (business and personal health and wellbeing)https://www.asbfeo.gov.au/my-business-health/home
Council of Small Business Organisations Australia (business)https://www.cosboa.org.au/covid-19
Beyond Blue (mental health and wellbeing)https://coronavirus.beyondblue.org.au/
Lifeline (mental health and wellbeing)http://www.lifeline.org.au

Additional support

Hospitality Business

Tyro has partnered with a number of must-have apps and has developed solutions which may assist our customers to adapt and continue to operate their business in different ways such as via food delivery or solutions to help social distancing.  Tyro Connect makes it easy to connect multiple apps to your compatible POS, including DoorDash, Google, me&u and more.  Please contact the Tyro Connect team at connect@tyro.com if you want more information.

me&u is one of our partners, a mobile ordering platform that allows your customers to skip the queue and order from their table via the me&u web page or app, making it easier to socially distance and for customers to spend more time at their table eating and drinking.  It provides options to upsell and cross sell, plus data driven food and drink pairings, driving the average customer spend up. Take a look at the me&u experience to see if it is right for you.

Pay@Table might also be an option which enables customers to easily pay at their table.  Pay@Table allows you to bring up the bill on Tyro’s Mobile EFTPOS machine rather than the Point-of-Sale (POS) and the transaction feeds right back through to the POS*. 

Health Business

The Federal Government has implemented measures to ensure Australians still receive vital healthcare and also to keep health care practices safe. Additionally, a number of other healthcare funders, such as state-based workers compensation insurers (for example icare in NSW, WorkerCover QLD), and the National Disability Insurance Scheme have also implemented changes to support participants, injured workers and their healthcare providers who may need to move to online service delivery models.

Medicare

Rebates for Telehealth services are the same as those paid for the equivalent face-to-face services. These services are for non-admitted patients only. Telehealth items will be available until 31 December 2021.

GPs

A number of changes to MBS Telehealth items for general practice services took effect on 1 July 2021. Please visit this page for more information.

For the most up-to-date list of Telehealth numbers and rebates, refer to the RACGP’s MBS Telehealth guide.

Allied Health

There have also been changes made to MBS Telehealth Services for allied health providers. For more detailed information, please visit this page.

Visit our Telehealth page to find out more about how to process both MBS bulk-billed Telehealth claims through Tyro EFTPOS and gap fee payments through Tyro EFTPOS or Tyro eCommerce.

FAQs

  • How is Tyro helping customers?

    We’re assessing each business on a case-by-case basis as no two experiences are the same.  We have additional staff available to support our Customer Support team if required and we continue to be available 24/7 for our customers.

  • Is the Tyro EFTPOS machine I have received clean and free from COVID–19?

    The EFTPOS machine you have received has been thoroughly cleaned and packed in an environment that is COVID-19 free. To keep your EFTPOS machine clean please visit our handy guide.

  • Can I reduce or pause my loan repayments?

    We are assessing each business on a case-by-case basis for loan repayment holidays. If you have any questions or concerns regarding your loan repayments due to the impact of COVID-19 please call 02 8907 1716.

  • Can I get a loan as I need extra cash flow for my business?

    Tyro customers are able to go into the Tyro App, visit the Loans tab, and check their eligibility for a Tyro Business Loan.

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