Your back-in-business payment questions answered
A few questions have come our way on taking payments safely now that trading restrictions are easing up. Here you’ll find the answers plus links for more information.
How do I set up my Tyro EFTPOS Machine after a period of inactivity?
Take a look at our guide here: https://www.tyro.com/blog/setting-up-your-tyro-eftpos-machine-after-a-period-of-inactivity/
How to clean my Tyro EFTPOS machine?
Your machine should be cleaned regularly. Take a look at this guide to see how:
Will the $200 contactless tap limit continue?
For the time being, yes.
The temporary change from $100 to $200 for contactless payments was planned to run for three months across certain cards and at certain retailers starting in April 2020. At this stage will continue until Government advice says otherwise.
Australian Payments Network has an FAQ here for more information: https://www.auspaynet.com.au/resources/ContactlessLimits
Please let us know if you’re not set up – get in touch with our Customer Service team on 1300 966 639 or email@example.com
Be sure customers know about the new contactless limit and any other hygiene measures your business is taking. You could install a sign at the door or near your POS, and add a note on your Facebook and Instagram accounts. Your customers will appreciate the clear communication.
What payment options should I have?
|Mobile EFTPOS||For home delivery and in store flexibility:|
Customers can pay with a mobile device or wave of a card – there’s no physical exchange.
Read about Tyro mobile EFTPOS
|EFTPOS payments||For mail and phone orders:|
Enable MOTO on your EFTPOS (Mail Order Telephone Order) so you can enter the customer’s card info yourself.
Give us a call to enable MOTO – get in touch with our Customer Service team on 1300 966 639 or firstname.lastname@example.org
|Online payments||Take online payments without a website:|
You can process one-off and regular payments in a secure online environment by setting up a virtual terminal.
Learn about Tyro eCommerce
|Hospitality features||Convenient ordering and payments:|
Connect apps to your POS to make it easier for customers to order and pay you. Like Pay@Table and me&u.
Integrating apps with your POS
For Tyro customers that integrate with the following POS:
Kounta, H&L, Swiftpos, Idealpos or Impos
me&u has limited time introductory offer, take a look here for more details: http://www.meandu.com.au/go-contactless-tyro/
How to process Telehealth payments and claims
As at today, temporary telehealth items will be available until 30 September 2020. Tyro can process MBS bulk-billed telehealth claims through Tyro EFTPOS and gap fee payments through Tyro EFTPOS or Tyro eCommerce.
Read about Tyro processing for telehealth and check the Department of Health fact sheets for more detail
Share your experience
If 2020 has taught us anything, it’s how much we can learn from each other. We’re keen to hear how you’re adapting to business as Aussies continue to transition and rebuild.
Head to – https://www.tyro.com/tell-your-story/