Should the terminal be damaged or lost beyond reasonable repair as determined by Tyro, its replacement value will be charged to you. Merchants are responsible for the insurance of the terminal against any loss/damage that may arise from vandalism, theft, fire, flood, earthquake or misuse/neglect.
How to order a loaner terminal?
You can order loaner terminals by going to https://tyro.com/contact/customers/. You will need your Tyro Merchant ID and the serial number of one of your existing terminals to place the order. Cost of a loaner terminal is $189+GST set up fee plus a minimum of one month rental fee. Monthly rental fees are ongoing until the terminal is returned. Alternatively you can call Tyro on 1300966639 and we’ll mail you a request form. Once completed and mailed the terminal will be shipped within a few days.