Availability of Payments Services to Individuals and Businesses Provided by Tyro Payments*

Selected services; Quarter 1, 2022

Payment service
Withdraw/deposit cash at ATM Transact over-the-counter in a branch Make card payments (cardholders) Accept card payments (businesses) Access accounts using online banking (web browser or mobile device app) Make/receive account transfers – fast payments Make/receive account transfers – next business day
Service Availability % N/A N/A N/A 100% 99.95 N/A 100%
Significant outages due to problems at Tyro Payments (in hours:minutes) N/A N/A N/A N/A 1.10 N/A N/A
Significant outages due to problems at system-wide infrastructure or natural disasters (in hours:minutes) N/A N/A N/A N/A N/A N/A N/A

Description of services and metrics
Service availability % The actual amount of time that the service is not experiencing a significant outage, as a proportion of the amount of time during which the service was planned to be available in the quarter. Planned available time excludes planned outages (e.g. for system maintenance).
Significant outage Unplanned unavailability of a service that meets minimum thresholds for duration and the proportion of customers affected.
System-wide infrastructures Includes payment systems provided by the RBA, card schemes and other central payment system infrastructure; electricity network; and provider of telecommunications network links to Tyro Payments operating or data centres.
Withdraw/deposit cash at ATM Not Applicable
Transact over-the-counter at a branch Not Applicable
Make card payments (cardholders) Not Applicable
Accept card payments (businesses) Ability of businesses using the payment services of Tyro Payments to accept card payments, either at point-of-sale or online/in-app. Outages exclude problems with the cardholder’s bank or payment acceptance devices that are not provided by Tyro Payments.
Access accounts using online banking (web browser or mobile device app) Ability to log in, transfer between own accounts at Tyro Payments, initiate payments and/or view accurate and up to date account information. Excludes the ability to process payments, which is covered in ‘make/receive account transfers – fast payments’ and ‘make/receive account transfers – the next business day’.
Make/receive account transfers – fast payments Not Applicable
Make/receive account transfers – next business day Ability of Tyro Payments to process bank account transfers, with funds becoming available to the recipient on the next business day or later. Includes account-to-account transfers (Pay Anyone) and scheduled payments (for example, direct debits, and payroll payments by businesses) not made as fast payments through NPP/Osko, and BPAY payments. Outages exclude the inability to initiate payments due to unavailability of web or app banking channels, or a branch.

* for detailed information on the compilation of the disclosure data, see here.