The Tyro Blog

3 June 2025 - 3 min read

Case Studies

How Running Science Found Their Perfect Stride with Tyro’s Payment Solutions

Rozelle Running Science Owner

Rozelle Running Store Finds Reliable Payments with Tyro

Running Science’s partnership with Tyro demonstrates how the right payment solution can eliminate operational friction, allowing values-driven businesses to focus on their core mission of serving customers and building lasting relationships.

The Business

In the vibrant inner-west suburb of Rozelle, Sydney, Running Science stands as more than just a speciality running store – it’s a community hub where lives are transformed one step at a time. Owner Fletch has built a comprehensive wellness destination that combines expert shoe fitting, physiotherapy, podiatry, elite athletics coaching, and community running groups under one roof.

With an extraordinary memory for faces and feet, Fletch has personally fitted more than 19,000 people, remembering “99 plus percent of everybody that comes in the door.” This personal touch reflects the deep, values-driven approach that sets Running Science apart in Sydney’s competitive fitness landscape.

The Heart of the Business: Changing Lives Through Movement

Running Science’s impact extends far beyond retail transactions. “When you get to impact how somebody feels each day, it is actually a wonderful thing,” Fletch explains, capturing the essence of what drives his business philosophy.

This commitment to transformation is beautifully illustrated by the story of Aaron, a young man with cerebral palsy whose journey is immortalised in a mural on the store’s exterior wall. Fletch first met Aaron six years ago at a local fun run in Balmain, where Aaron’s triumphant finish line crossing left “not a dry eye in Balmain that day.” This pivotal moment reinforced Fletch’s belief that “being able to move around is an absolute gift,” and solidified Running Science’s mission to help everyone experience the joy of movement.

The deep relationships built through these meaningful interactions have become the foundation of Running Science’s success, with customers returning not just for products but for the expertise and genuine care that defines the business.

The Challenge: When Payment Problems Disrupt the Experience

Despite Running Science’s success in building customer relationships, Fletch faced a significant operational challenge with his previous payment provider. The system was unreliable, frequently going down at critical moments – a “disaster” that directly impacted the customer experience he worked so hard to cultivate.

In a business where maintaining positive relationships is paramount, payment difficulties were more than just inconvenient – they threatened to undermine the trust and seamless service that customers expected. “When you are taking money from somebody or where they’re giving you money for a service, it’s got to be simple because it really affects the experience,” Fletch emphasises.

The Tyro Solution: Simplicity That Just Works

After more than three years with Tyro, Running Science has found the reliability and simplicity that was missing from their previous payment solution:

Seamless Transaction Experience

The beauty of Tyro’s system lies in its effortless functionality. As Fletch puts it: “With Tyro – tap it, money’s taken, see you later. We still love you, you still love us.” This smooth transaction process preserves the positive customer relationships that are central to Running Science’s success.

Uncompromising Reliability

When asked about Tyro’s standout features, Fletch’s response is telling in its simplicity: “It just works.” This reliability has been transformational for a business that previously struggled with system failures at crucial moments.

Values Alignment

Running Science operates as a “definitely values-driven business” where reputation is everything. Fletch appreciates seeing these same values reflected in Tyro’s approach to business, creating a partnership built on shared principles of integrity and customer service excellence.

Same-Day Settlement Priority

“Same day settlements is something we really need,” Fletch notes, highlighting how Tyro Bank’s instant access to funds supports the business’s cash flow requirements and operational flexibility.

Comprehensive Business Support

Fletch’s criteria for business partners is clear: “Anything that helps me improve my service to the customer, do it easier, be better with our finances and our money – we’re looking for that wherever we can find it.” Tyro’s integrated approach to business banking and payments aligns perfectly with this philosophy.

Looking Forward: Growing with Tyro

As Running Science continues to expand, Fletch is exploring additional Tyro products that align with his business needs:

The Results: A Game-Changing Partnership

The transformation has been significant. What was once a source of stress and customer service disruption has become a seamless part of Running Science’s operations. “That’s why it’s been a game changer for us,” Fletch reflects, describing how Tyro’s reliable payment processing has allowed him to focus on what matters most – helping customers achieve their movement goals.

With payment processing no longer a concern, Running Science can continue building the deep customer relationships that have defined their success, while maintaining the reputation for excellence that drives their values-based approach to business.

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