Customers love payment flexibility. In the last few years alone, use of contactless payments has doubled; transitioning from trend to standard among Australian consumers. But as payment options increase, it’s helpful to keep yourself across ways you could reduce fees that are associate with processing cards.

Understanding your customers’ payment behaviour

If you’re a Tyro customer you can view your transaction mix and trends by logging into the Merchant Portal and following these 4 steps:

1. Navigate to “Costs”
2. Download your “Invoice”
3. Look at your card mix history
4. Work out how much it costs you to accept each card type

Don’t have access or need to reset your password? Click here

Tips for reducing your processing transaction fees

Tyro offers two options for customers wanting to reduce merchant fees – whether or not these are right for you will depend on the mix of cards you receive

Tap & Save

Tyro is the first Australian bank to offer this cost-saving feature, which processes debit card contactless transactions through the least cost network for transactions less than $1,000. This means you’ll be charged the cheaper rate between the eftpos purchase rate or the scheme debit rate on contactless debit transactions.

Tyro Tap & Save customers save on merchant service fees for eligible Tap & Go debit transactions, find out how much here

If you receive a lot of contactless card payments, Tap & Save is worth looking into.

Surcharging

Surcharging is where businesses add an additional charge or payment to their customer’s transaction to cover the cost of processing credit and debit card payments.

While this is a popular way to reduce fees, it’s important to note that surcharging is regulated and may not be ideal for everyone. A recent legislative ruling enforces that businesses can’t add a surcharge that is greater than the cost of accepting a payment by credit or debit. The surcharge must also be a percentage, not a flat rate. It’s generally the merchant’s responsibility to regulate their surcharging, however Tyro can assist with dynamic surcharging options.