GapOnly® and Tyro partner to deliver the next generation of payment services for pet insurance 

Key points:

• The partnership will redefine payment services in the pet insurance industry, to deliver the next generation of GapOnly® in 2026.
• The strategic partnership with GapOnly® and Tyro will expand the geographical footprint, making GapOnly® accessible at every clinic in Australia
• This move marks Tyro’s expansion into the fast-growing pet health market.

4 June 2025, Sydney – GapOnly®, Australia’s leading real-time pet insurance claims service, today announces its strategic partnership with payments provider, Tyro, to deliver the next generation of GapOnly® to vet practices across the country.

With pet ownership soaring^ and with more Australians taking out pet insurance, it’s never been more important for pet parents to easily access the benefits of their cover – especially at the vet counter.

Today, around three quarters of all Australian vet practices offer GapOnly®, allowing pet insurance claims** from a majority of pet insurance brands to be lodged in minutes . Since its inception in 2019, over 1 million claims have been submitted via GapOnly®, helping reduce upfront out-of-pocket costs for pet parents by over $500 million.

The partnership will bring new meaning to “on the spot” claims, allowing pet parents and vets to focus more on pet healthcare outcomes and less on up-front costs, as customers only pay the gap*.

Following a competitive tender process in 2024, GapOnly® identified Tyro as the preferred technology partner.

PetSure and GapOnly® Chief Operating Officer Peter Kerr says Tyro’s established health payments capability makes the partnership a natural fit.

“We selected Tyro for its payment expertise and proven experience in human health, combined with our shared customer-led values. Our partnership will ensure the next generation of GapOnly® continues to improve accessibility of pet healthcare for Australians,” he said.

Tyro CEO and Managing Director, Jon Davey, says the GapOnly® partnership marks the payments company’s expansion into the pet health category.

“We’re proud to provide a solution that redefines the pet insurance claiming and payments experience, leveraging Tyro’s established health payments capability.

“With pet ownership in Australia growing quickly, we are thrilled to be partnering with GapOnly® to help deliver this category-defining innovation that we know vets around Australia, and their customers, will love,” he said.

ENDS
^Animal Medicines Australia, “Pets in Australia: A national survey of pets and people” (2022)

*The gap means the difference between the vet’s invoice and the eligible claim benefit under the pet insurance policy.

Disclaimer:
** GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure). GapOnly® is available on eligible claims at participating vets with a pet insurance policy from a GapOnly® pet insurance partner.

Insurance products are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, arranged and administered by PetSure and promoted and distributed through their Authorised Representatives and distribution partners. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. You should consider the relevant Product Disclosure Statement (PDS) to decide if a product is right for you. PDS and Target Market Determination are available from the relevant partner’s website.

Media Contacts:
Belinda Punshon, Senior PR & Comms Manager at GapOnly® – belindap@petsure.com.au

Gemma Garkut – Head of Communications at Tyro – ggarkut@tyro.com

About GapOnly®:
Helping make veterinary care more accessible, GapOnly® is an innovative pet insurance claims payment solution which allows customers to claim on the spot, and just pay the gap* (the difference between the vet’s invoice and the eligible insurance claim benefit) on eligible claims at participating vet clinics. GapOnly® is powered by PetSure, Australia’s largest pet insurance administrator, and GapOnly® is available with all PetSure administered policies . For more information, visit gaponly.com.au.

About Tyro:
In 2003, Tyro set out to make payments the easiest part of doing business. Today, we’re still into business big time, powering more than 73,000 merchants across Australia with in-store, online and on-the-go payment solutions. Working with more than 700 partners, we create seamless payment experiences for hospitality, retail, services and health providers, with integrated banking and lending solutions designed to help unlock the potential of every business. For more information, visit tyro.com.