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You must maintain a refunds, disputes and returns policy which complies with Australian consumer laws and addresses undelivered goods, damaged or faulty goods and goods which are not as described. For returned goods, consumers must be provided with an outcome for their claims within 180 days of delivery or the transaction.
On the payment screen select More options and enter your PIN
Enter the refund amount and select Continue
Select Confirm and allow the customer to insert / tap their card into the reader
Upon successful completion the e-receipt page will be presented. Choose Send receipt or Skip
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