Processing a transaction
With your EFTPOS machine, the following payment types can be taken:
- Contactless payments (Tap & Go) and Card Insert
- Visa, Mastercard®, American Express*, JCB and eftpos
- Google Pay, Apple Pay, and Samsung Pay
To take a payment, you will see the Purchase screen by default on your EFTPOS machine:
Enter the transaction amount (a decimal point is not required) and select Proceed.
Ask the cardholder to tap/insert their card or tap their mobile device.
If prompted, ask the cardholder to select the Account, and PIN and select Confirm.
Important: As the business operator, you should provide adequate privacy for the cardholder to enter their PIN. In addition, you should remind the cardholder to cover the screen when entering their PIN to protect their confidentiality.
If successful, you will see an Approved message and depending on your chosen receipt settings, the machine will print a receipt, or ask you if you want to print a receipt.
If you need to refund the whole transaction amount or difference to a customer’s card, on the Purchase screen:
Select the icon on the top left of the screen.
Select Refund and enter the Operator password.
- NOTE: Alternatively, you can select the … icon on the top right of the screen to use the Admin password.
Enter the refund amount and press Refund.
Ask the cardholder to tap/insert the card, select the account and enter their PIN.
If successful, you will see an Approved message and the EFTPOS machine, depending on your chosen receipt settings, will print a receipt, or ask you if you want to print a receipt.
In the event a transaction can’t be completed due to a system error, it will be reversed automatically. Clearing a reversal may take a few moments, especially if there are network connectivity problems.
When this happens, you will see a message ‘Check your network settings or restart your device’.